Why Us?

If you, or somebody you know, are struggling with an addiction (be it drugs, alcohol, gambling, eating disorders, stress and depression) then there is only one reason for seeking treatment… hope. Any addiction treatment centre can give hope for a better future, but PROMIS aims to deliver a safe environment in which that hope can flourish and secure a stronger, happier, and healthier individual on their journey to recovery.

In case that’s not enough to convince you, here are twelve more reasons to choose PROMIS for the beginning of a brighter future.

Twelve Reasons For Choosing PROMIS

1. Proper care management built around effective treatment that is proven to deliver lasting results.

At PROMIS, we offer a combined range of treatments that are customised to meet your unique and individual needs. We provide specific treatments for each and every addiction, as we know there can be no uniform approach to treating addiction. According to the extent of your needs, our individually tailored treatment programmes provide access to a range of medical professionals including doctors, nurses, psychiatrists, psychologists, addiction therapists, therapists and support staff.

2. We have a strong, positive  and enduring reputation.

Throughout our 25 years of service, we always strive to provide excellence in service quality and treatment standards. Over time, our consistency has helped us build a strong reputation within and outside the addiction rehabilitation industry. Because of this, most of our patients come to us by recommendation from ex-patients or fellow professionals in our field.

Click here to see what our previous patients said about PROMIS.

3. Addiction treatment delivered at PROMIS is based on vast experience.

In over 25 years, we have helped more than 5,500 patients recover. We continue to develop our resources and improve our treatments to incorporate modern needs. Our therapists regularly attend seminars and training in order to widen their knowledge about newly emerging treatment methods and standards, as well as obtaining new qualifications.

4. Our staff ratio is almost one to one, allowing for individual attention.

We believe personal attention is the key to a successful recovery. We only allow a limited number of patients at any one point so that each of our patients can receive the unparallelled exclusive support and attention they deserve. From the moment you enrol at PROMIS, you will work closely with experienced members of our team, who always have your best interest at heart and who will help guide you through the transition to sobriety.

5. We treat the underlying issues that lead to addiction.

At PROMIS, we don't just ask you to fill in clinical test score sheets, we want to understand the 'real you'. Our purpose is not to offer you temporary control of your symptoms but to ensure that you heal from all the underlying issues that led to your addiction in the first place and equip you with the tools to prevent it from happening again. We strongly believe this to be an integral part of our treatment as most individuals with addictive tendencies will cross over to another addictive behaviour when overcoming their initial addiction. Recovery isn't just a clinical matter. Often, addiction is only a shadow of a deeper problem… and we’ll help you get right to the heart of your addiction, laying the foundation for a stronger, happier, and healthier you. 

6. We will be there when you need us most.

Our clinics operate 24 hours a day, 7 days a week… so all of your needs will be attended to immediately during your stay with PROMIS. therapists are available during the extended hours of 8am until 10pm, and additional staff members are available during the night. You are never alone in our clinics.

7. You will feel at home!

Even better actually! Surrounded by tranquil nature reserves, our facilities offer a peaceful, stress free atmosphere that may even feel more comfortable than home. In addition, all your needs will be taken care of, so you can focus on your recovery.

8. We put our hearts and souls into your recovery.

All the members of our team put their heart and soul into helping each individual patient through this difficult stage in their lives. Most of our team members have experienced similar problems with addiction and they understand what you are going through without judgement. They will help you explore difficult emotional issues and equip you with the ability to overcome them whilst remaining sober.

9. Family Owned and Family Oriented!

PROMIS has remained within the family since the day our doors opened. In most cases addiction hurts the family dynamics by breaking the lines of healthy communication, causing family members to feel frustrated and helpless. At PROMIS, we encourage and emphasise active participation from loved ones to improve understanding and communication. This will enable all participants to gain insight to this illness, enhance and develop concrete coping skills as well as form a deeper bond in an unbiased and safe environment.

10. A culinary experience you won't forget!

Nutrition is an important element in a healthy recovery from addiction, and well balanced meals are a key factor in any treatment program. But aside from the health factor, you’ll love the gourmet meals prepared by our top of the line chefs, who will provide you with delicious, fresh, locally sourced produce, taking personal account of your dining preferences. Plus, you will be able to visit them in the kitchen and learn about the tricks and tips behind their masterpieces.

11. PROMIS will never make wild claims.

The true beginning of your journey takes place when you leave our centre. Our motivation is to provide you with a sound foundation, offering the best chance of lasting success and a greater quality of life as you journey on. We have undertaken several detailed outcome studies in order to constantly monitor and improve the quality of our treatment, and are not afraid of challenging ourselves.

12. You will always receive our support with our extensive aftercare plan, even after you leave.

PROMIS offers a systematised aftercare plan to help prevent any relapse… and it works. Continuous recovery is emphasised. We are equipped to provide you with various levels of support, including sober living facilities, after care packages, day care, private counselling, recovery life coaching and much more. When you leave PROMIS, we are always with you every step of the way.

We are also actively participating in creating a community where previous patients can communicate and share their experiences, so we can all step forward together. Support from others is an invaluable aspect of recovery and our aim is to encourage as much of this as we can.